Management strongly recommends that all guests read and understand the following terms and conditions:
TERM: Vacation Rental Agreements commence at 3:00 am on the reservation arrival date and terminate at 10:00 am on the reservation departure date. Unfortunately, we’re unable to guarantee early check-in or late check-out requests.
CHECK-IN: Check-in will be at the Ryson Vacation Rental office between 3:00 pm - 5:00 pm, EXCEPT for reservations at The Emerald by the Sea, Diamond Beach Resort, Islander East Resort, Palisade Palms and homes in Surfside. Reservations for these properties should check-in directly at the property front desk.
At check-in, Guest is responsible for providing complete Vehicle Registration (year, make, model, color and state of license plate). Management will provide pertinent information; driving directions to the home, gate codes, trash service schedule, housekeeping tips, check-out process and keys to the Rental Property.
DIRECTIONS TO RYSON OFFICE: From I-45 South, exit 1A - 61st Street. Make a right on 61st Street. Make a right on Stewart Road. Ryson Vacation Rental office is located at 6702 Stewart Road, Suite 1, Galveston, Texas 77551.
LATE CHECK-IN: Management is able to accommodate check-ins until 8:00 pm. Check-ins between 8:00 pm to 12:00 am (midnight) can be accommodated for an additional fee. However, after-hours check-in must be scheduled prior to 5 pm. Please call the office in advance to arrange a late check-in and for information regarding additional fees. Keys cannot be left out for late arrivals after 8 pm for the security of our homes and our guests.
CHECK-OUT TIME: Check-out time is 10 am. Overstaying the check-out time of 10:00 am may result in an additional hourly charge.
AGE REQUIREMENT: The contracted Guest must be at least 21 years of age for most condo reservations and at least 25 years of age for house reservations. The contracted Guest must occupy the Rental Property the full Term.
Signing and accepting this Rental Agreement is to acknowledge the minimum age of the contracted Guest is at least of the minimum age requirements. If contracted Guest is not of minimum age, this reservation is subject to cancellation and/or eviction with an additional $500.00 fee, no refunds, and loss of deposit.
PAYMENT SCHEDULE: Reservations with an arrival date less than thirty days away, the total cost of the reservation is due at the time of placing a reservation. Reservations with an arrival date over thirty days away, a non-refundable, 50% payment is due to hold the Rental Property. The final payment is due thirty days prior to arrival. The remaining balance will be automatically charged to the credit card on file thirty days prior to arrival. All credit card payments must have the same name and address as the Guest listed on the Rental Agreement.
CANCELLATIONS, REFUNDS & MANDATORY EVACUATION: Cancellations within 24 hours of placing a reservation will receive a refund, minus the reservation fee. Cancellations after 24 hours will result in forfeiture of all monies paid.
As a valued guest, we want to do everything possible to make your trip enjoyable and memorable. However, due to circumstances that may cause cancellation or interruption, or in the event of a mandatory evacuation, Management recommends all guests purchase travel insurance to protect their investment.
TRAVEL INSURANCE: Red Sky Travel Insurance’s Sun Trip Preserver policy is offered and recommended with every reservation. For more information, please contact Red Sky Travel Insurance at 866-889-7409 or review their Sun Trip Preserver policy online. Red Sky Travel Insurance is solely responsible for any reimbursement should there be a cancellation outside of our 24-hour policy that is covered under the Sun Trip Preserver policy.
ACCIDENTAL DAMAGE: A non-refundable Accidental Damage fee will be charged at the time of reservation. The non-refundable fee is for the protection of the guest. Accidental Damage must be reported before check-out. Any damage deemed by Management not to be accidental, caused by a pet and/or in excess of $1,500.00, will be charged to the credit card on file.
COMPLAINTS: Any questions or complaints regarding the cleanliness or maintenance of homes must be reported immediately upon arrival or as soon as they occur to Management at 409-740-1600, Monday - Friday, 9 am - 5 pm or to our after-hours emergency line 409-526-8609. Management cannot be held accountable for issues not made aware of and every effort will be made to address as soon as possible.
Guest MUST leave a voice message with a call-back phone number. If no message is left, calls will NOT be returned. Emergency calls (electrical, plumbing or HVAC) will be returned promptly, and calls deemed non-emergency will be returned the following day during business hours.
There will be no refunds for short-term appliance or mechanical failures. Major malfunctions will be handled on a case-by-case basis. Compensation will not be made at time of check-out. Please submit a written list and management will review and contact you to address your concerns. Absolutely no refunds will be given for hot tub failures.
MAXIMUM OCCUPANCY: All properties have established Maximum Occupancy limits, as listed in the Rental Agreement. At no time during your Reservation Dates are Guests to exceed the Maximum Occupancy for your Rental Property. Occupancy is defined as the total number of people at the Rental Property at any given time, not only overnight guests. All guests, including daytime visitors, must be registered on your Guest Registration.
If the Maximum Occupancy limit is violated, Guest understand that Guest and all guests may be evicted immediately, and all deposits, monies paid will be forfeited and a $500.00 fee may be assed to the credit card on file. Guest further agrees to be personally liable for the actions and any damages accrued from everyone in their party during the Reservation Dates.
EVENTS / YOUTH GROUP / GRADUATIONS / PROM RENTALS: Ryson Vacation Rentals allows prom, student-gatherings and youth group reservations with strictly enforced provisions by Ryson and the Galveston Association of Rental Managers (patrolled by Galveston Police Officers). To ensure the safety of our renters and respect of our neighbors, our homes are patrolled by these officers and Ryson staff.
For all reservations, a $600.00 refundable deposit is required and will be processed in accordance with the reservation payment terms and/or before the reservation begins. If there are no damages that have occurred to the property, the deposit will be refunded within 7 days of departure. If any renter is attending prom the reservation requires a deposit.
There must be one chaperon per every person not of minimum rental age. Chaperon is identified as someone over the age of 25 for houses and 21 for most condos. Non-renter is identified as someone 24 years of age and under for houses and 20 years of age and under for most condos.
Maximum Occupancy shall not be exceeded at any time during the reservation dates, and there is a four-car maximum, and all vehicle information is to be registered with the front desk upon check-in. The contracted Guest must be over the age of 25, sign the rental agreement, provide the completed Guest Registration, pick-up the keys by 5 pm on the day of arrival – NO EXCEPTIONS.
DISTURBANCES: Ryson vacation homes are under 24-hour patrol; Compliance Service will be checking for excessive cars, violations of Maximum Occupancy, under-age drinking, noise and general disturbances. All of our vacation rentals are in neighborhoods with Home Owner Associations, full-time residents, and/or other renters. Please be courteous of others around you, and refrain from excessive partying, noise and gatherings. The City of Galveston has a curfew ordinance. We ask that guests follow these guidelines; guests 16 and under are to be indoors by 10:00 pm and guests ages 16 and 17 are to be indoors by midnight.
House parties, disorderly/offensive conduct or any conduct annoying or disturbing to other residents and neighbors will not be tolerated. Management reserves the right for immediate access to the home if any rules or stipulations appear to be infringed. Ryson Vacation Rentals has zero tolerance for underage drinking. ANY VIOLATIONS WILL CAUSE IMMEDIATE EVICTION OF ALL GUESTS; NO REFUNDS OR DEPOSITS WILL BE RETURNED. NO EXCEPTIONS. Guests will forfeit any remaining time at the Rental Property and an eviction charge of $500.00 will be charged to the credit card on file.
PARKING: Management is not responsible for vehicles while being parked at the Rental Property. Vehicles should be parked on the driveway or designated parking space. At no time should any vehicle be parked on lawns, yards or dune. A maximum number of four vehicles will be permitted at houses. Parking at condos is determined by the space available at the property (typically two-car maximum). Carpooling is highly suggested. If bringing multiple vehicles, it is your responsibility to find additional parking. Contact Management with any questions regarding available parking at your Rental Property. RV’s, campers and trailers are not permitted on the grounds of Rental Property unless approved by Management.
PETS: Pets must be housebroken, well behaved, pest free, should be attended at all times, must be leashed at all times outside the home and Guest accepts full responsibility for their pets at all times, under all conditions.
Prior property owner approval is required along with a $100.00 non-refundable pet fee per pet. Violators must remove any animal or leave the unit at once with no refunds. Guest may also be charged an additional fee, plus one-night rental charge for loss of income due to down time. Any damages will be the responsibility of the contracted Guest and charged to the credit card on file.
SMOKING: All properties are non-smoking - smoking is not allowed inside any property. Some communities have a zero tolerance from smoking not only inside the property, but also from the balconies. If there should be any questions, please refer to your check-in Directions paperwork or contact Management for additional details. If smoking is detected inside any Rental Property, a $200.00 fee will be assessed. Smoking is allowed outside only. If smoking on balcony, please shut balcony sliding doors and windows to keep smoke from entering the home.
We respectfully ask that all guests keep in mind a few good housekeeping tips:
- Filling the refrigerator with warm food and/or drinks may cause the refrigerator to overwork and not cool properly.
It is normal for the refrigerator to take up to 24 hours to cool.
- Seafood and meat should be properly wrapped when placed in refrigerator.
- Gas/charcoal grills must remain on the ground level - only electric grills are allowed on balconies.
Gas/charcoal grills may be used on ground level, in areas away from building and structures.
Grills should be cleaned by prior to your departure or a $50.00 fee will be charged.
- Indoor furniture is not allowed to be moved to the balcony or outside.
- Hanging towels or other items from the balcony is prohibited. Patios and balconies are to be kept neat and clean at all times.
- Provided bath towels should not be taken to the beach or used to clean and wipe up spills.
Stained or ruined towels will be charged to the credit card on file.
- When returning to the home, please shake/rinse off excess sand.
- Guests are not to remove any items from the home. Homes are carefully inspected upon your departure.
Anything missing from the home will be charged to the credit card on file; this includes linens, silverware, glasses, décor, etc.
- Firearms of any kind are not permitted Ryson vacation homes.
- Air conditioning system - thermostat is set at an optimum temperature prior to your arrival.
Leave AC unit on Auto/Fan at all times.
Do not lower AC to under 70°. Settings temperatures below this temperature avoids condensation and freezing up of AC units.
Helpful suggestions on what to bring to make your stay go smoothly:
- Ryson provides two rolls of tissue paper for each bathroom and one roll of paper towels for the kitchen.
Paper products will not be replenished.
- Ryson also provides one dishwasher tablet, a small basket of toiletries is provided for you convenience, linens and towels (for the number of people the home accommodates).
- Extra trash bags, cleaning supplies, laundry detergent, toiletries, dishwashing soap and detergent
- Coffee, filters, ice, plastic bags, aluminum foil, oil, spices, seasonings and condiments
- Beach towels for the beach and pool
- Guests are responsible for supplying own charcoal/propane for grilling.
- Please review Ryson's Items to Bring for packing suggestions.
PROPERTY AMENITIES: All homes are privately owned and furnished by the homeowner according to their personal preferences. Management makes every effort to accurately portray all vacation homes and amenities. However, home owners and communities may make changes from time to time that may not be reflected in photos or descriptions. Homes are furnished for typical use. Please contact us with any questions about what is provided.
From time to time, property and community amenities may not be available or as advertised or obstructed due to things beyond Management’s control; maintenance, cleaning, construction, view, etc. Such instances will not result in any refund.
PRIVATE HOT TUB & POOL: Private hot tub, pool and surround deck are always at your own risk. Kids and inexperienced swimmers should never be left unattended. Guests should rinse off prior to entering and exiting pools and hot tubs. Pets are not allowed in hot tub or pool.
ELEVATOR: Community elevators are not maintained by Ryson Vacation Rental and are maintenance by the community management and/or home owner’s association. Private elevators are not for kids to play on, are to be used to transport luggage, groceries, elderly and those with limited mobility. Although every effort will be made to assist a timely repair, operation cannot be guaranteed.
ADDITIONAL COSTS: Some of the properties we manage require additional fees for things like parking passes, resort fees, amenity wristbands, etc. When permitted by the community to collect and pay those fees in advance, we included them in the pricing and quotes. However, some communities require these fees be paid at the complex upon arrival.
LOCK-OUT / LOST KEY: If Rental Property key(s) are lost or you’re locked out of your property, you will be assessed a fee of $35.00 per incident. Report lost keys or lock-outs to the office 409-740-1600 or the emergency line 409-526-8609 if after hours.
AIR CONDITIONING: The air conditioning system is set at optimum temperatures. Ryson recommends 74 degrees as the optimum cooling temperature for Galveston Island. Please respect the owner by keeping the AC at reasonable temperatures and leaving the thermostat set to Auto/Fan. When leaving, reset temperature to 78 degrees to avoid freezing up the AC unit. Leaving windows open or leaving the thermostat under 78 degrees may result in a charge of $100.00 that will be charged to the credit card on file.
TRASH: All trash must be removed from the Rental Property and placed in the city trash bins on the ground level at houses or in proper receptacles or chute at condos. At no time shall trash be set by front door. All trash must be bagged in plastic with secure trash ties. Lids must be securely placed on receptacles. Trash pick-up days and locations will be given at check-in with your directions and check-in instructions.
If the city trash bins become filled during your stay, please let Management know immediately. If trash will not fit in the city bins, please call Management for trash relief service. If trash relief service has not been requested and Management discovers trash has not been removed from inside the home, a fee of $75.00 will be charged to the credit card on file.
EXCESSIVE CLEANING: Excessive cleaning fee will be charged for trash in the unit, food left in the refrigerator or item (linens, rugs, oven) requiring special cleaning. Bath towels should not be used to clean up any spills or to clean the property. We will charge for any towels or linens that are stained or ruined.
Any damage charges for excessive cleaning or damage to furnishings, appliances, plumbing, etc., due to the negligence of guest will be billed to credit card on file. We will notify you the amount of the charge and pictures upon request.
OWNER CLOSETS & GARAGES: Owner closets are labeled and locked. Signs of tampering with owner closets, garages and locks will result in additional charges applied to the credit card on file.
PROPERTY BOOKS: Property books are the property of Ryson Vacation Rentals. Please leave the Property Book in your property.
LOST & FOUND: Make sure you have collected all your belongings. Should an item be left, we will hold it for two weeks. If it’s necessary to ship the item to you, a fee of $35.00 plus postage will apply.
PESTS AND MOSQUITOES: All homes are cleaned after every reservation and receive regular pest control treatments. However, pests and mosquitoes are a reality in coastal regions, and signs of pests do not mean a home has been poorly maintained. If evidence of pests is found, please contact Management. Guests should use repellent with DEET when outside during times of high activity.
MAINTENANCE: Management cannot guarantee the operation of all equipment, utilities and appliances. Every effort is made to keep homes in good working order and does our best to repair issues quickly. An after-hours contact phone number is provided at check-in to report emergency maintenance issues should they arise. With reasonable notice, authorized agents, employees or contractors may enter the Rental Property, in order to repair and no discounts or refunds will be given for these issues.
USER ERROR SERVICE CALLS: Office hours are 9:00 am - 5:00 pm daily. If a problem is reported and the responding serviceman finds no problem (user error), the Guest will be billed for the service call.
COMPLIANCE SERVICE: If the Compliance staffer finds it necessary, they will come to the home to follow-up and investigate issues further. Compliance staff warning that ranges between 10-15 minutes for a quick and compliant conversation is a courtesy. Should the staffer be required to spend more than 15 minutes, the charge will be $100.00 per hour in addition to any other penalties and fees. All fees will be charged to the credit card on file.
Should under-age drinking be found, the Compliance staffer will immediately clear the Rental Property, calling either parents or police to ensure the safety of the occupants. Adults listed on the Guest Registration will be responsible for the safe transportation of the youth. If that is not possible, the parents or the Galveston Police will be called to handle. Management is not responsible for people of any age driving while under the influence.
SUBSTITUTION: Due to the complicated nature of vacation rentals and each unit being unique, Ryson Vacation Rentals reserves the right to cancel a contract anytime if an agreeable/like unit cannot be found as a replacement due to the sale of the home, the home being removed from Management’s vacation rental program, damage making the home uninhabitable, extraordinary circumstances or circumstances beyond Management’s control. If an acceptable substitution is agreed upon by both parties, replacement property’s rates will vary, as all homes all individually owned.
HAND OVER: Renter shall deliver possession of home in good order and repair to Management upon termination or expiration of this agreement. Furniture and fixtures must be returned to their original position.
SUBLET: Renter may not sublet residence or assign this rental agreement without written consent of Management.
FIRE AND CASUALTY: If residence becomes uninhabitable by reason of fire, explosion, or by other casualty, Management may, at its option, terminate rental agreement or repair damages.
RIGHT OF ACCESS: Management shall have the right of access to rental for repair and maintenance during reasonable hours. In the event of an emergency, Management may enter at any time to protect life and prevent damage to the property.
USE: Rental shall be used as to comply with state, county, and municipal laws and ordinances. Renter shall not use rental or permit it to be used for any disorderly or unlawful purpose or in any manner as to interfere with other resident’s quiet enjoyment of their residence. Any misuse described above shall result in termination of Rental Agreement and no refund of any payments will be issued. Quiet hours, between 10 pm and 7 am must be respected.
PROPERTY LOSS: Management shall not be liable for damage to Guest’s property of any type loss, for any reason or cause.
INDEMNIFICATION: Guest releases Management from liability for and agrees to indemnify Management against losses, incurred by Management as a result of (a) Guest’s failure to fulfill any condition of this agreement; (b) any damage or injury happening in or about rental or premises to Guest’s invitees or licensees or such person’s property; (c) Guest’s failure to comply with any requirements imposed by any government authority; and (d) any judgment, lien, or other encumbrance filed against renter as a result of Guest’s action.
GALVESTON ASSOCIATION OF RENTAL MANAGERS (GARM) - GUEST AGREEMENT
The most enjoyable vacations are those that are worry-free, and we want you to have a wonderful time during your vacation on Galveston Island. At the same time, Ryson Vacation Rentals is serious about maintaining a peaceful family atmosphere for your enjoyment, as well as the enjoyment of neighbors.
Ryson Vacation Rentals is committed to informing guests about local laws and subdivision rules.All guests agree to abide by these subdivision, city and state laws:
- The leaseholder is at least 25 years old and must be an occupant during the entire stay.
- Property maximum occupancy will not be exceeded.
- Loud music and noise are prohibited. City noise ordinance is enforced between 10 pm to 7 am.
- All cars and guests will be registered with the rental office at check-in, and all cars will be parked in the driveway.
- Cars will not be parked on lawns or in a neighbor’s driveway. Vehicles will not be driven or parked anywhere where not allowed,and vehicular traffic will not be impeded at any time.
- Posted street signage (speed limits, parking) will be obeyed.
- Motor homes, campers, trailers and tents are prohibited and may not be parked or hooked up at rental homes.
- Only people with a valid driver’s license may operate a golf cart. Police will issue tickets.
- None street-licensed vehicles (4-wheelers, go-carts, dirt bikes, scooters, ATVs, etc.) are not permitted anywhere on Galveston Island.
- All properties are non-smoking; smoking is not allowed inside any property.
- Smokers will smoke outside and dispose of butts properly.
- Grilling on decks is strictly prohibited; it is a fire hazard.
- Help keep Galveston clean - trash will be put in securely tied plastic bags and placed in the city trash bins provided.
- Only registered pets are allowed in pre-approved rental homes for a fee that must be paid in advance.
- Leash laws must be obeyed at all times.
- Horses are not permitted at rental properties.
- While boating, “No Wake” rules in the canals will be obeyed.
- At canal properties, fishing lights must be turned off when not in use.
- Fish will be cleaned where caught. The remains will be carefully wrapped in plastic bags and placed in outdoor trash bins.
- In the case of a mandatory evacuation, Guests agree to evacuate homes as per City of Galveston orders.
- In the case of evacuation, the decision to re-enter the house is solely that of the Management.
- The dunes are off-limits at all times - walking, digging, standing or driving on dunes is never allowed.
- Dune crossovers or beach access points will be used to get to the beach. Fines range up to $10,000.
- Seaweed cannot be relocated without a permit. However, clearing a pathway to the water with a hand rake is allowed.
- Open fires and fireworks are prohibited everywhere on Galveston Island, including the beaches.
- Driving is allowed on certain beaches. Please obey the posted signs.
- Glass containers are not allowed on Galveston beaches.
- All trash must be removed from the beach or placed in city trash bins.
Please make the most of your vacation by taking the same precautions that you do at home; keep your vacation home and vehicles locked at all times and safeguard your keys.
All of our rental properties are patrolled regularly by our off-duty peace officers. Violation of any of these policies will result in eviction and forfeiture of all monies paid! Also, many of the items are legally enforceable and subject to criminal prosecution.