Reservation Payment Schedule: A 50 percent payment will be required with signed/approved contract to hold the rental property for the dates requested in the Application, unless the dates are less than 30 days away then full amount is due. The second half payment is due thirty (30) days prior to arrival. The remaining balance will be automatically charged to the credit card on file thirty (30) days prior to arrival. All credit card payments must have the same name and address as the ‘renter’ listed on the agreement.
Cancellation Policy and Refunds: Ryson will allow a cancellation for any reason within 24 hours of making the reservation. A refund of the payment will be processed minus the reservation fee. After this first 24 hours, Ryson will not accept a cancellation for any reason. The total amount of the stay must the paid in full.
Due to the complicated nature of vacation rentals and each unit being unique, Ryson Vacation Rentals reserves the right to cancel a contract anytime if an agreeable/like unit cannot be found as a replacement due to weather damage, the sale of a unit or the cancellation of an owner’s contract.
Age Restrictions: “Renters” for condos must be 21 years of age, while renters for houses must be 25. The contracted “renter” must be occupying the rental the full length of the stay.
Maximum Occupancy: Each “rental” has a maximum occupancy number established and noted on the websites. Units may NOT have more people than that number anytime during the stay. Ryson provides Compliance Reviews throughout the week to ensure that both occupancy and car counts are within the unit parameters.
Occupancy is defined as the total number of people at the unit at any given time. Any persons over that number will be asked to leave. The charge for this service is an immediate $500 on the credit card of record plus any damages found. Should under-age drinking be found, the compliance staffer will immediately clear the unit, calling either parents or police to ensure the safety of the occupants. Of course there will be loss of any remaining days of the stay with no refunds. Should the funds not be available, we will refer the case to our attorney for collection where additional fees will be charged.
You are accepting that the holder of this contract between you and Ryson Real Estate and Vacation Rentals is at least 25 years of age. Anyone renting a house under the age of 25 is subject to their group being evicted with a $500 fine, no refunds, and loss of deposit.
Addendum to events taking place at our homes: Thank you for your event. Please read and initial the following statement - by initialing, you are accepting and understanding to abide by the following regulations, in addition to our standard rules and policies.
FOR PROM or SCHOOL EVENTS
At the time of reservation, a $600 refundable deposit will be processed. If there are no apparent damages that have occured to the property, the deposit will be refunded 7 days after your departure.
There must be 1 chaperon per every 4 non-renters. Chaperon is identified as someone over the age of 25 for houses. Non-renter is identified as someone under the age of 24 for houses. The maximum amount of occupancy should not be exceeded at any time during the reservation.
Parking: We are not responsible for vehicles while being parked at the property. Vehicles should be parked on the driveway or designated parking space. At no time should any vehicle be parked on lawns or yards. A maximum number of four (4) vehicles will be permitted at houses, while parking at condos is determined by the space available at the property (normally 2 max). Carpooling is highly suggested. If bringing multiple vehicles, it is your responsibility to find additional parking.
If the Occupancy Restriction, as stated in the Rental Contract, is violated, I understand that I, along with all my guests will be evicted immediately and all deposits and rents will be forfeited. I further agree to be personally liable for the actions and for any damages accrued from everyone in my party during the dates of my reservation.
Approving the Rental Agreement on-line: All rental agreements must be approved on-line within 48 hours of booking a reservation. ALL GUESTS MUST BE REGISTERED ALONG WITH THEIR AGES.
Ryson Non-Refundable Accidental Damage Fee: A NON-REFUNDABLE fee of ($60 houses/$40 condos) will be charged at the time of reservation. The non-refundable fee is for the protection of the guest. Repairs totaling more than $1500 will be charged to the guest's credit card on file. Pets: Prior property owner approval is required along with a $100 non-refundable pet fee. Violators must remove any animal or leave the unit at once with no refunds. Guest may also be charged an extermination fee, plus one night rental charge for loss of income due to down time. Any damages will be put on the credit card on file.
Hand Over: Renter shall deliver possession of residence in good order and repair to Management upon termination or expiration of this agreement. Furniture and fixtures must be returned to their original position.
Sublet: Renter may not sublet residence or assign this rental agreement without written consent of Management.
Fire and Casualty: If residence becomes uninhabitable by reason of fire, explosion, or by other casualty, Management may, at its option, terminate rental agreement or repair damages.
Right of Access: Management shall have the right of access to rental for repair and maintenance during reasonable hours. In the event of an emergency, Management may enter at any time to protect life and prevent damage to the property.
Use: Rental shall be used so as to comply with state, county, and municipal laws and ordinances. Renter shall not use rental or permit it to be used for any disorderly or unlawful purpose or in any manner so as to interfere with other resident’s quiet enjoyment of their residence. Any misuse described above shall result in termination of Rental Agreement and no refund of any payments will be issued. Quiet hours, between 10 p.m. and 8 a.m. must be respected.
Property Loss: Management shall not be liable for damage to renter’s property of any type, for any reason or cause whatsoever.
Indemnification: Renter releases Management from liability for and agrees to indemnify Management against losses, incurred by Management as a result of (a) Renter’s failure to fulfill any condition of this agreement; (b) any damage or injury happening in or about rental or premises to renter’s invitees or licensees or such person’s property; (c) Renter’s failure to comply with any requirements imposed by any government authority; and (d) any judgment, lien, or other encumbrance filed against renter as a result of renter’s action.
Entire Agreement: This agreement and any attached addendum constitute the entire agreement between the parties and no oral statements shall be binding. It is the intention of the parties herein that if any of this rental agreement is invalid, for any reason, such invalidity shall not void the remainder of the rental agreement.
Failure of Management to Act: Failure of Management to insist upon compliance with the terms of this agreement shall not constitute a waiver of any violation.
By making first payment of my reservation, I have agreed with the terms of this rental contract. I agree to pay the above total amount according to credit card issuer agreement.
We hope you enjoy your stay. Each “rental” is privately owned and furnished, so please treat it as if it is your own. To help ensure your visit is pleasurable and memorable, please take a few moments to read the following set of operating rules. Please feel free to call us with any questions not covered in this letter.
Paper products will not be replenished.
Ryson provides one roll of toilet paper for each bathroom and one roll of paper towels for the kitchen. Ryson also provides one dishwasher tablet to get you started. A small basket of toiletries is also provided for you convenience. Ryson also provides linens and towels for the number of people the ‘rental’ accommodates. Maid service is 1 time after you check out.
Please check your suite upon arrival. Report any discrepancy or problem with A/C, phone, TV, etc. to the office as soon as the problem is realized. Refunds or discounts will not be made for maintenance related problems. We will make every effort to correct the problem as soon as possible. Any maintenance related issues, dissatisfaction with “rental”, view, etc. will be handled during business hours.
DO NOT REMOVE ANYTHING from “rental”. Each property is carefully inspected upon your departure with an itemized list. Anything missing from suite will be billed directly to occupant; (this includes linens, silverware, glasses, décor, etc.)
Firearms of any type are not permitted in the units.
FILLING THE REFRIGERATOR WITH WARM FOOD AND/OR DRINKS WILL CAUSE THE REFRIGERATOR TO OVERWORK AND NOT COOL PROPERLY. IT IS NORMAL FOR THE REFRIGERATOR TO TAKE UP TO 24 HOURS TO COOL. ADJUSTING THE TEMPERATURE SETTING WILL ONLY CAUSE THE UNIT TO FREEZE UP, RESULTING IN A GUEST-RESPONSIBLE SERVICE CALL. Any seafood or meat must be properly wrapped when placed in refrigerator.
Please do not use Ryson towels at the beach. Patios and balconies are to be kept clean and neat at all times. Entryways are to be kept clear and unblocked. No towels, bathing suites, clothing, or any other item are to be draped from balcony area.
Indoor furniture is not allowed to be used or placed on the balcony.
No sandy feet inside the “rental” please.
Electric BBQ ONLY shall be allowed on balconies. Gas or charcoal BBQ may be used in areas AWAY from building and ‘rental’ structures. Ryson does not provide propane or charcoal.
In order to protect both our Owner’s Property and our Guest the following Rules with associated FEES and PENALTIES will be fairly enforced:
Ryson provides a Compliance Service whose responsibility it is to ensure compliance with all of our rental rules. During our standard Compliance Service, we will be checking for excessive cars, over-limit guest, under-age drinking, noise and a general disturbance in the neighborhood or home.
If the Compliance Staffer on duty that day finds it necessary, they will come to the home to follow-up and investigate the issue. If the items listed in this section are not being enforced, fines will be assessed at that time to the adult lease holder.
The Compliance Staff Warning that ranges between 10-15 minutes for a quick and compliant conversation is a courtesy.
Should the Staffer be required to spend more than 15 minutes, the charge will be $100 per hour in addition to any other penalties and fees.
Disorderly or offensive conduct, or conduct annoying or disturbing to other residents/neighbors will NOT be tolerated. NO HOUSE PARTIES. UNDERAGE DRINKING WILL NOT BE TOLERATED; ANY VIOLATIONS WILL CAUSE IMMEDIATE EVICTION/REMOVAL FOR ALL; NO REFUNDS. The Eviction Charge is $500 plus the loss of any remaining time in the unit.
If under-age drinking is found, the adults on the lease will be responsible for the safe transportation of the youth. If that is not possible, the parents will be called or lastly the Galveston Police.
Ryson will NOT be responsible for people of any age driving while under the influence.
The City of Galveston has a curfew law. We kindly ask that guest try to follow these guidelines. Guests 16 and under; indoors by 10:00 pm, guests ages 16 & 17; indoors by midnight..Other penalties below:
Smoking Fee: A $200 fee will be assessed if smoking is detected in ANY “rental”. Smoking is allowed ONLY on the balconies. Please shut balcony sliding doors to keep the smoke out.
Property Books - Please leave the Property Book in your property. A $75 fee will be assessed if the property book is not in there when you check out.
Lock-out/Lost Key Fee: $35.00 Report lost keys/lock-outs to the office or emergency line (if after hours).
Trash Fee: Please remove all trash to avoid additional charges! At NO time shall trash be set by front door. It must be removed from the 'rental' and placed in receptacle.
Houses should have four (4) City of Galveston trash receptacles. If they become filled during your stay, please let me know immediately. It is your responsibility to remove any excess trash from the home. We can provide that service at a ($35) responsible fee. However if we find that trash has not been removed a fee of $75 will be charged to your reservation. All trash must be bagged in plastic with secure trash ties. Lids must be securely placed on receptacles. Trash pick-up days and locations will be given at check-in on the DIRECTIONS. Please make sure the trash is properly available for pick-up by the City.
User Error Service Calls: Office hours are DAILY 9:00 AM TO 5:00 PM. If you report a problem that would require a service call you will not be billed for the visit if it there is a legitimate reason for the visit not caused by you. However, if a problem is reported and the responding serviceman finds no problem (user error), the ‘renter’ will be billed for the service call. EXAMPLE: If the input is wrong on the TV and we call a cable man, you will be charged for the visit. If there is a reported AC problem and you have it set to FAN and not AC, you will be billed for the service call.
Excessive cleaning fee: Will be charged for trash in the unit, food left in the refrigerator, or item (linens, rugs, oven) requiring special cleaning. Bath towels should not be used to clean up any spills or to clean the property. We will charge for ANY towels or linens that are stained or ruined.
Any damage charges for excessive cleaning or damage to furnishings, appliances, plumbing, etc., due to the negligence of guest will be billed to guest (using the card on file) within 48 hours of departure. We will notify you the amount of the charge and pictures upon request.
Air Conditioning fee: A $100 fee will be charged if air conditioner/heater is on and the windows are open. The air conditioning system is set at optimum temperatures. Ryson recommends 74 degrees as the optimum cooling temperature for Galveston Island. Leave the thermostat on AUTO/FAN setting. When leaving, reset temperature to 78 degrees to AVOID FREEZING UP THE A/C. Please respect the owner by keeping the A/C at reasonable temperatures. Leaving it below this could result in a fine of up to $100.
Grill Cleaning fee: A $50 fee will be charged if our cleaners must remove ashes and clean the grill. Using foil make this work much easier.
*When you check out*.
Reset A/C to 78 degrees.
Make sure ALL trash is out of the “rental” and in the trash receptacles.
For Houses: The trash cans are on the decking under the house or located around the side of the house..
FOR ANY HOME LOCATED ON THE WEST END, TRASH RUNS EARLY MONDAY MORNING, SO THE RECEPTACLES MUST BE PUT TO THE CURB ON OR BEFORE SUNDAY EVENING 6PM.
ALL TRASH MUST BE IN PLASTIC GARBAGE BAGS BEFORE PLACING THEM IN THE RECEPTACLE. THE LID MUST BE FIRMLY CLOSED AGAINST WIND AND CREATURES. IF THE TRASH IS SCATTERED AND REQUIRES HAND PICK-UP THE FEE WILL BE $75.
PLEASE NOTIFY THE OFFICE IF YOU HAVE A TRASH ISSUE BEFORE IT BECOMES A PROBLEM.
Rinse dishes, load and start dishwasher.
Place all towels in bathroom. Do NOT strip the bed linens.
Put all furniture back to its original position.
Collect all of your belongings. Should an item be left behind, we will hold it for 2 weeks.